There’s no denying Zappos gets customer service and this new ad is proof they also have a pretty good sense of humor. However, there’s one missing piece of the puzzle that I was always surprised they neglected and that’s a really good web design. And this is super bizarre to me because this company brings it 110% in every other facet of their business (product, service, offering, distribution, social media, respect of employees, having fun). Yet, their website is so eh a la 1998 it totally surprises me they won’t complete the puzzle and have a beautiful, clean looking website. If you work at Zappos and you’re reading this, I’ve redesigned your site for you. Seriously, it’s badass just like this you and this ad.
